All packages leaving our warehouse are in good condition and have been pre-checked.
It is the customer's responsibility, upon receipt of the package, to make a claim with the delivery person if the product is not compliant or has been damaged. One of the two following procedures must be followed carefully in order to benefit from the insurance on the delivery of the carrier GLS:
- if the package is damaged, it must be acknowledged by the driver and indicated on the driver's terminal when signing for receipt. The same applies in the event of withdrawal from a relay point,
- if nothing was visibly damaged with the package, but the bike is damaged, the purchaser must create an after-sales service file at BEMOOV with photos of the package and the damage within a maximum of 48 hours, under penalty of losing the carrier's insurance GLS.
Any complaint about the delivery of the product(s) must include supporting photos and reach us by email addressed to our customer service (SAV) on this page, or be posted by registered mail to BEMOOV 15 rue des Phlox at 5100 Naninne Belgium, within 48 hours of the delivery. After this period and if no written complaint has reached us, the delivery will be considered as having been definitively accepted.
BEMOOV insures its parcels up to a maximum of € 750 in value including tax.